Returns & Exchanges

At Carlyle, we want you to be completely satisfied with your purchase; if you are not, we offer a 30-day return window for items in their original, unworn condition. Simply ensure all tags are attached and the garment is free from any signs of wear to qualify for a full refund.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return.

2

Prepare Your Package

Carefully pack your items in their original packaging and include the printed return slip provided in the portal.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing